ATLAS Security Solutions

SLA & ICT Manager

Directed ICT service operations and SLA performance across critical airport environments, coordinating people, suppliers and technical delivery while maintaining service continuity.

Responsibilities & key contributions

• Lead ICT service delivery and SLA governance for multi-site international airport operations under a five-year maintenance contract, ensuring 24/7 availability and business continuity.
• Oversee an enterprise environment comprising 10+ business-critical applications, 900+ virtual machines, and 500+ network switches, supporting regular vulnerability assessment and operational resilience requirements.
• Manage and govern a 58-member maintenance team, supported by five Deputy Managers, driving performance, compliance, and operational excellence. Oversee day-to-day operations and workforce management across client sites.
• Oversee incident response planning and investigations, ensuring timely and effective handling of security breaches.
• Ensure ICT infrastructure resilience, incident management, and operational readiness across five airports: Zayed International, Al Bateen, Al Ain, Sir Bani Yas, and Delma.
• Manage and maintain CCTV and Access Control infrastructure, including troubleshooting and performance optimisation. Prepared the operations strategy for the maintenance program.
• Provide technical support to end users for software- and hardware-related issues.

Titan ICT

Senior ICT Consultant

Provided senior ICT consulting and delivery expertise for complex infrastructure refresh programmes across major mining and transport clients.

Responsibilities & key contributions

• Led LAN/WAN refresh and modernisation projects for major mining and transport organisations, including a 21-storey infrastructure project and upgrade for Rio Tinto company in CBD.
• Produced high-level and low-level network designs (HLDs/LLDs) to ensure efficient implementation and smooth project delivery.
• Partnered with clients to assess future technology requirements, translating business needs into scalable and cost-effective ICT solutions.
• Managed project documentation, progress reporting, and technical deliverables, ensuring clear stakeholder communication throughout the project lifecycle.
• Ensured customer acceptance and quality assurance through Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT).
• Delivered a large-scale LAN refresh at Rio Tinto Australia's headquarters, deploying 120 access switches and associated core network infrastructure.
• Appointed by Rail Systems Australia to lead complex ICT initiatives across the Perth Rail Network, Auckland Signalling Network, and Victoria Park Level Crossing.

Rio Tinto

Senior Project Engineer

Supported project engineering and site execution for major mining infrastructure, translating designs into practical installation, quality and delivery activities.

Responsibilities & key contributions

• Conducted site inspections at the Gudai Darri Project — a Greenfield mine development in East Pilbara — to monitor progress and address emerging issues.
• Analysed site designs for potential errors and organised stakeholder meetings to provide clear project updates.
• Performed full routing configuration including OSPF, BGP, and static routing across core and distribution layers, ensuring optimal network path selection and redundancy.
• Configured and tuned firewall policies on Cisco ASA and Palo Alto platforms, implementing zone-based security, ACLs, NAT rules, and VPN tunnels to meet stringent mining-site security standards.
• Configured and commissioned all edge switches across the Gudai Darri site, including VLAN configuration, STP implementation, port security, and uplink trunking to ensure reliable end-to-end connectivity.
• Managed Site Acceptance Testing and provided Service Transition support for data network devices.
• Developed a comprehensive failover testing strategy for critical network components, including firewalls and core switches.

Spark

Network & Security Engineer

Maintained and supported enterprise network and security infrastructure, applying technical troubleshooting, change discipline and vendor coordination to business-critical services.

Responsibilities & key contributions

• Supported and maintained a large-scale, multi-vendor enterprise network infrastructure valued at approximately NZD 600 million, serving more than 300 enterprise and government customers across New Zealand.
• Worked within a complex network environment comprising approximately 400 routers, 500 switches and 180 next-generation firewalls and security devices.
• Provided Level 2 and Level 3 technical support for enterprise LAN, WAN, routing, switching and network security infrastructure.
• Investigated and resolved complex network incidents, including connectivity failures, routing issues, firewall problems, VPN disruptions and network performance degradation.
• Configured, maintained and troubleshot multi-vendor network and security technologies, including Cisco networking equipment, Fortinet FortiGate and Check Point firewalls.

Huawei

Product Configuration Engineer

Worked on telecommunications product configuration and fixed-network solution coordination, bridging engineering requirements and operational delivery.

Responsibilities & key contributions

• In this role, I was involved in fixed network infrastructure, product configuration, technical coordination and service delivery activities. I worked with internal technical teams and stakeholders to support customer requirements, network deployment and timely delivery of equipment and solutions.
• Reviewed Ultra-Fast Broadband (UFB) customer requirements and prepared Bill of Quantities (BoQ) based on approved network designs and technical specifications.
• Coordinated fixed network configuration and deployment activities in accordance with customer requirements and project schedules.
• Reviewed network designs, site plans and technical documentation to understand equipment requirements and proposed solutions.
• Prepared and validated equipment configurations based on approved site designs and implementation plans.

Network for Learning

IP Desing Engineer

Designed and supported network connectivity for education-sector customers, strengthening IP design, configuration and service readiness.

Responsibilities & key contributions

• Designed, configured and provisioned managed network services for schools across New Zealand, including internet connectivity, VoIP, video conferencing, firewall security and content filtering.
• Reviewed technical network audit reports and prepared network configurations based on individual school requirements and approved designs.
• Coordinated directly with school IT teams, principals and administrative staff to understand their network requirements, discuss technical issues and plan service implementations.
• Acted as the main technical point of contact for schools without dedicated IT support, working directly with school principals to explain technical requirements, coordinate changes and resolve connectivity issues.

Chorus

Project Coordinator

Coordinated telecommunications service provisioning and delivery in New Zealand, building an understanding of customer commitments, field dependencies and end-to-end service processes.

Responsibilities & key contributions

• This was my first professional role in New Zealand after relocating from Abu Dhabi in 2015. It provided an opportunity to apply my previous telecommunications experience in a new working environment while developing my project coordination, service delivery and operational skills.
• Coordinated telecommunications service provisioning activities, ensuring customer requirements were translated into appropriate Chorus network services and solutions.
• Managed the service order lifecycle, including creation, processing, scheduling, activation and completion.
• Maintained accurate service records in ICMS, including Ready for Service (RFS) updates and provisioning milestones.
• Coordinated network resource allocation, service activation and dispatch activities with relevant technical teams.

Etisalat Telecommunication

Support Engineer

Supported the operation and evolution of large-scale fixed access and IP telecommunications networks, including GPON, DSLAM, MSAN, customer services and incident restoration.

Responsibilities & key contributions

• Integration of MSAN (Multi Service Access Network) cabinet in Huawei iManager N2000 NMS, Call handling related to ADSL, GPON faults of field staff and taking necessary actions.
• Offloading of Ericsson DSLAM systems and other system activities as per operational requirement.
• Handling operational activities relating to the access network (CB,V5.2 DLC, DSLAM, MINI DSLAM, DXC, PDMUX, OLT, ONT, MDU, OSN3500, IP MSAN, Telex etc…) including acceptance test of new access network systems.
• Monitoring the alarms 24X7, Provide full and prompt support to CTSC, NARC, MNS-IM and BMS teams and other core sections .Arrange call out staff for ANO and vender. Respond mails within 2 working hours and to answer calls.
• Faults handling and troubleshooting of Business Services (IPVPN, ILL and PRI) and for residential services (Telephone, IP-TV, ADSL) over GPON Network including Remote Resolution of faults up to 50% and maintain KPI within the OLA.
• Managed IP/MPLS, ATM/Frame relay networks. Handled layer 2, layer 3, MPLS VPN, inter networking, ATM/frame relay based services provided on the core infrastructure to business customers including network protocols like TCP/IP, RIP, OSPF, BGP, Ethernet, Frame Relay, VLANs, H248, SIP, IGMP, PPPoE.
• Manage optical Fiber Structured Cabling from Splitter to Customer Premises.

TecKnowledge

IT Manager

Completed a six-month UAE assignment supporting digital library technologies and academic information service coordination.

Responsibilities & key contributions

• This was my first professional opportunity in the UAE after relocating from Pakistan in 2008. I joined TecKnowledge on a six-month fixed-term contract, gaining exposure to digital library technologies, academic information systems and IT service coordination.
• Supported the coordination of digital library and electronic information services for educational institutions.
• Assisted with activities related to online academic databases, electronic journals and university library resources.
• Worked with the team supporting EZproxy-based remote access to academic library systems and subscribed digital resources.

Higher Education Commission

Video Conferencing Network Engineer

Contributed to the full project lifecycle of a nationwide university video-conferencing initiative, including scope, tenders, technical evaluations, site readiness, deployment oversight and handover.

Responsibilities & key contributions

• Worked as Video Conferencing Network Engineer and looking after LAN Management issues & Video Conferencing Projects. The Video Conferencing projects are aimed to link all Public Sector Universities/Institutes & allied bodies with IP based Video Conferencing System. My job responsibilities were as under:-
• Initiating: “Improvement in Infrastructure in Universities/Institutes of Higher Learning in Pakistan. This project is aimed to link all Public Sector Universities/Institutes & allied bodies of Pakistan Government with IP based Video Conferencing System. Project was approved by the concerned bodies being first mega project in Education Sector of Pakistan. We divided this project into 3 phases. I worked in first phase from Start till End. In first phase we selected 18 Universities from all Pro… (full text in source detail section)
• Planning: We finalized our requirements then created project scope statement. Tender was floated for the first phase. Prepared RFP and floated in all famous news papers of Pakistan. Got final approval from the Chairman after technical evaluation and finally hold kickoff meetings. Determined all roles and responsibilities of vendors and 18 universities & their assigned staff. Universities were requested to assign one separate room for aesthetic work as this was also the scope of our work.
• Executing: After technical and financial evaluation of bids Project was awarded to one competitive bidder. Accordingly after signing the Contract, material and services acquiring team started their work in a manner to accomplish the tasks in time. Hold various meetings with vendor and ensured quality assurance.
• Monitoring and Controlling: Many actions taken to monitor and control this project and ensured cost effectiveness and timeliness. Visited job sites of the universities to approve and propose any changes for pre-installation activities. Checked Quality and performed risk audit.
• Closing: Handed over complete project to universities/institutes of higher learning in Pakistan. Indexed and archived records for the next phase of this project. Redefined RFP for next phase in terms of lessons learned. Released all resources, contractor, sub contractor, universities assigned staff and be ready for the next phase initiating phase. b) Administrative & Technical Responsibilities for Video Conferencing System:-
• Preparation of Request for Quotation (RFQ), Bill of Quantity (BOQ), Tendering Documents & contractual terms and conditions for purchase & installation of the System VC Projects.

Iqra University

Lecturer & Digital Lab Engineer

Delivered university-level instruction in networking and security while supporting technical laboratories, documentation and academic research activities.

Responsibilities & key contributions

• Performed functions as Lecturer in the faculty of Engineering.
• Responsible to teach two courses i.e. Data Communication & Computer Network Security.
• Prepared Manuals for Lab Courses like Microprocessor Architecture and Programming and Electronics Circuit.
• Assist the Dean in Departmental Research and Publication Activities.

Sattech Private Limited

Junior Network Engineer

Built the hands-on foundations of my career by installing, configuring, monitoring and troubleshooting networks, servers, routers and internet services.

Responsibilities & key contributions